Frequently Asked Questions
Everything you need to know about shopping pre-loved luxury.
How do you guarantee the authenticity of your items?
Every item at Lux Second Chance undergoes a rigorous multi-point inspection by our team of in-house experts and third-party authenticators to ensure 100% authenticity before it is listed.
What is the condition of the pre-owned products?
We use a standardized grading system ranging from 'Pristine' to 'Good'. Detailed descriptions and high-resolution photographs are provided for every item to highlight any signs of wear.
How long does shipping take?
Orders are typically processed within 2-3 business days. Domestic shipping usually takes 5-7 business days, while international shipping can take 10-14 business days depending on customs.
What is your return policy?
Due to the high-value nature of luxury resale, all sales are final. However, if an item is found to be non-authentic, we offer a full money-back guarantee including shipping costs.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international customers are responsible for any duties, taxes, or customs fees imposed by their local government.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and offer flexible financing options through Affirm and Klarna.